The AI-operated revenue engine for B2B SaaS

From a full HubSpot or Salesforce implementation to the automation that runs on top of it, we build the revenue systems your team actually trusts: clean data, a pipeline you can forecast, and leads that get scored, routed, and enriched the moment they arrive. Durable systems built to last, not bolted together and left to break.

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Monday - Friday 9:00 AM - 5:00 PM EST

30-Minute Sessions · No Obligation

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What makes us unique

An AI operations layer on top of your CRM

Most agencies stop at clean data and a dashboard. We keep going, running the same AI-native systems we built for ourselves on top of your CRM, with humans in the loop and permissions scoped so nothing sensitive moves without approval.

Claude Code as your RevOps operator

Connected to HubSpot directly, not just a read-only chatbot. It reads signals across HubSpot, Clay, and your website, decides the next best action, and triggers the automation. It asks before touching anything sensitive.

AI lead scoring and routing

Every inbound lead is scored on fit and intent, then routed automatically: high-fit to an AE's calendar, mid-tier to an SDR with a set cadence, the rest into automated nurture.

AI reply agents, human in the loop

When a prospect replies, an agent drafts the response and flags a rep to approve and send, then nudges the rep to follow up when a thread goes quiet.

Enrichment the moment they respond

We enrich phone and contact data on reply and float your highest-priority contacts to the top, so sales works the best leads first.

The Understory Brain

A data layer that remembers which messaging, sources, and segments actually convert, so your targeting and copy get sharper every week.

Built to stay in your control

Permission-scoped access and human approval on the decisions that matter. We built and ran this on our own CRM before we ever offered it to a client.

Official Understory Partners

Instantly Certified ExpertHeyReach ExpertHubSpot Solutions PartnerClay Enterprise PartnerLinkedIn Ads CertifiedGoogle PartnerOutboundSync Agency Partner GoldAI Ark Expert

Our RevOps Process

From CRM audit to a self-operating revenue machine.

We treat HubSpot like infrastructure, not a contact database. First we get the data model, lifecycle, and attribution right. Then we layer AI on top so the system scores, routes, enriches, and follows up on its own, with your team approving anything that matters.

01

HubSpot Implementation and CRM Architecture

Whether you are implementing HubSpot from scratch, migrating from another CRM, or fixing an existing instance, we design the architecture around your real sales process. Greenfield builds, migrations, and legacy-data cleanups all start here.

02

Pipeline Design and Lifecycle Stages

We build or rebuild your deal pipeline with clearly defined stages, entry and exit criteria, and lifecycle stage mapping. Every stage has a purpose. No leads sitting in limbo.

03

AI Lead Scoring and Routing

We build behavioral and firmographic scoring calibrated to what your closed-won customers actually look like, then route automatically: high-fit leads to an AE's calendar, mid-tier to an SDR cadence, the rest into nurture. Your reps stop burning time on low-probability leads.

04

Workflow Automation

We design and implement automations for lead routing, deal stage progression, task creation, internal notifications, and follow-up sequences. Your team spends time selling, not doing data entry.

05

AI Reply Agents and Real-Time Enrichment

When a lead replies, an agent drafts the response for a rep to approve, enriches phone and contact data instantly, and prioritizes the hottest contacts. If a thread goes quiet, it reminds the rep to follow up so nothing stalls in an inbox.

06

Custom Properties and Data Hygiene

We create custom properties that capture the data your business actually needs, implement validation rules, and set up ongoing data hygiene processes to keep your CRM clean.

07

Dashboards and Reporting

We build custom dashboards for leadership, sales, and marketing that show pipeline health, conversion rates, revenue attribution, and forecast accuracy. Real metrics, not vanity numbers.

08

Attribution and Source Tracking

We implement multi-touch attribution models, UTM frameworks, and source tracking so you know exactly which channels, campaigns, and touchpoints are driving pipeline and revenue.

09

Integrations and Claude Code Automations

We connect HubSpot to your full stack (ad platforms, outbound tools, billing, analytics), and for high-volume work like bulk field migrations, cross-tool syncs, and custom reports we run Claude Code against your CRM via CLI with scoped permissions. Work that took an analyst days happens in minutes, with an audit trail.

10

Ongoing Optimization

RevOps is never "done." We continuously refine workflows, retune the scoring model, update dashboards as your business evolves, and proactively identify bottlenecks in your funnel before they become problems.

Everything Included

Comprehensive HubSpot RevOps, plus an AI operations layer, built for B2B SaaS teams.

Full HubSpot Implementation

Greenfield HubSpot builds and migrations from other CRMs, configured around your sales process from day one. Salesforce builds too.

CRM Architecture

Full HubSpot CRM design, object modeling, and property structure.

Pipeline Design

Deal stages, lifecycle mapping, and conversion criteria.

Workflow Automation

Lead routing, deal progression, task creation, and notifications.

AI Lead Scoring and Routing

Fit and intent scoring calibrated to closed-won, with automatic AE, SDR, and nurture routing.

AI Reply Agents

Agent-drafted replies with human approval, plus automatic follow-up reminders.

Real-Time Enrichment

Phone and contact enrichment the moment a lead responds, with priority clustering.

Claude Code Automations

Permission-scoped CLI automation for migrations, syncs, cleanup, and custom reports.

Custom Dashboards

Executive, sales, and marketing dashboards with real-time data.

Attribution Reporting

Multi-touch attribution, UTM tracking, and source analysis.

Data Hygiene

Property cleanup, validation rules, dedupe, and ongoing maintenance.

Integration Setup

Connect HubSpot to ads, outbound, billing, and analytics tools.

Understory Brain Intelligence

A learning data layer that surfaces which messaging, sources, and segments convert.

Sequence Design

Sales sequences and nurture workflows built in HubSpot.

Quarterly Reviews

Regular audits, model retuning, and optimization recommendations.

Dedicated Support

Slack channel, bi-weekly syncs, and priority response.

Live Revenue Dashboard

A live dashboard your whole team can open any day. What went out, who replied, meetings booked, pipeline created, revenue closed. No waiting for the monthly readout.

Quarterly Growth Audit

Every quarter we re-audit your funnel like we are pitching you for the first time. What worked, what is leaking, what we would change next.

Benchmarks From 100+ Engagements

We run GTM for 100+ B2B companies. Every recommendation comes with what is working across the portfolio right now. Reply rates, cost per meeting, formats, channel mix.

RevOps that runs, not just reports

Your CRM should make decisions, not just store them.

Most B2B SaaS companies treat HubSpot like a glorified address book. Leads come in, reps do their thing, and leadership guesses at what is working based on gut feel.

Understory builds HubSpot into a system that scores every lead, routes it to the right place, drafts the reply, enriches the contact, and tells you exactly where pipeline is stalling. The AI does the repetitive work. Your team approves the decisions that matter.

When your CRM operates itself, it compounds. Every reply, every touch, and every closed deal makes the scoring sharper, the routing faster, and the forecast more accurate.

And we build it to last. Durable systems, documented and maintained, so your CRM keeps working long after launch instead of decaying back into the mess we were hired to fix.

AI Operations Layer

Scoring, routing, replies, and enrichment running on top of your CRM

Speed to Lead

Hot leads enriched and routed the moment they respond

Fit-Based Routing

AE, SDR, or nurture, decided automatically by score

Trusted Attribution

Paid, outbound, and organic tied to pipeline and revenue

Human in the Loop

Permission-scoped AI that asks before it acts

Compounding Data

The Understory Brain learns what converts, every week

FAQ

RevOps and HubSpot, answered.

Yes, and safely. The AI operates your CRM through permission-scoped access, so it has to ask before touching anything sensitive, and the decisions that matter (sending a reply, changing a deal, moving a stage) are approved by a human. Think of it as an operator that does the repetitive work at machine speed while your team stays in control. We built and ran this on our own CRM before we offered it to clients.

For high-volume, repetitive work (bulk field migrations, cross-tool syncs, custom reports, data cleanup) we run Claude Code against your CRM through its CLI with scoped permissions. Work that used to take an analyst days happens in minutes, with a clear audit trail. The same foundation powers the lead-scoring and reply-drafting logic that runs day to day.

Yes. We're a certified HubSpot Solutions Partner with multiple HubSpot-certified specialists on the team. We've architected, rebuilt, and optimized HubSpot instances across paid media, GTM engineering, RevOps, and lifecycle clients, from scrappy seed-stage CRMs to enterprise environments managing hundreds of thousands of contacts.

Both. Most of our work is HubSpot because that's where most B2B SaaS lives, but we have several clients on Salesforce and a few running both. The architecture principles are the same: clean data model, well-defined lifecycle stages, proper attribution, automation that removes manual work. We won't recommend ripping out Salesforce just to switch you to HubSpot.

Both options exist. If you have a defined scope (a HubSpot rebuild, a Salesforce migration, a forecasting system), we scope it as a fixed project. If you need ongoing CRM management, dashboard updates, automation iteration, and quarterly tuning, we engage on a fixed monthly retainer. Most of our long-term clients run RevOps as a retainer alongside another service like paid media or GTM engineering.

We build a custom property layer that captures original source, latest source, and influenced touches, then push every channel (paid ads, outbound, organic, referrals, content) into those properties via UTM frameworks and direct integrations. Native HubSpot reports plus Looker Studio dashboards on top show first-touch, last-touch, and multi-touch attribution side by side. You see what sourced versus influenced versus closed.

Both. About half our RevOps engagements start with a CRM audit on a messy existing HubSpot. We document what's broken, prioritize the fixes, decide what to migrate cleanly versus what to deprecate, and rebuild the data model around your actual sales process. Full rip-and-replace is rare; most of the time we save the data and rebuild the architecture around it.

HubSpot native dashboards for sales and marketing day-to-day. Looker Studio for cross-channel views that include paid ad spend, outbound performance, content, and pipeline contribution side by side. Salesforce native dashboards for clients who already standardize there. The principle is: the dashboard lives where the team that uses it already works, not in a separate tool nobody opens.

Outbound flows through OutboundSync (we're an OutboundSync Gold Agency Partner), which pipes Instantly and HeyReach activity directly onto HubSpot or Salesforce contact records. Paid media flows through native ad-platform integrations plus UTM enforcement at the campaign level. Every touch (ad impression, outbound reply, LinkedIn DM, form submit) lands on the right contact with full source attribution.

Yes, and it is one of the highest-leverage things we do. We design behavioral and firmographic scoring models calibrated to what your closed-won customers actually look like, not generic "10 points for opening an email" templates. Routing rules push high-score leads to Slack, the right rep, and the right cadence the moment the score threshold is crossed. We tune the model quarterly as your ICP and product evolve.

Yes. We build pipeline forecasting that pulls from deal stage, deal amount, close date, and deal-stage conversion rates calibrated against your historical data. The output is a weighted forecast that leadership and sales can both trust because the inputs are auditable. We also wire up the data hygiene so reps actually keep deal records current.

Fixed monthly retainer covering: CRM hygiene and dedupe, dashboard updates as your sales motion evolves, new automation builds as bottlenecks emerge, scoring-model retuning, integration maintenance when tools change, and quarterly business reviews where we surface where pipeline is leaking and what to fix next. RevOps is never "done." Clean data and good systems decay if no one tends them.

Ready to put your revenue engine on autopilot?

Tell us about your setup and we'll show you where revenue is leaking and what an AI-operated HubSpot looks like for your business.

Book a Call